Refund policy
At Puffos, we roast, pack, and seal every batch with love (and a little crunch 😉). Because our products are fresh and food-based, all sales are final — we don’t offer refunds or exchanges.
But hey — we’ve got you.
If your order arrives damaged, defective, or not quite right, please email us within 2 days of delivery at:
Send your order number and a clear photo of the issue, and our team will jump in to review it and make things right.
Our Puffos Promise ✨
We’re serious about quality.
Every bag is:
• Small-batch roasted
• Carefully packed
• Quality checked before shipping
If we make a mistake, we’ll own it and work with you toward a fair solution. That’s the Puffos way.
Thanks for supporting our crunchy little brand 💛